Ticket Management

Make your support more efficient by answering emails and other channels with powerful management resources.

More than 2,000 companies trust the magic of Octadesk

Magical benefits of ticket management

Generate leads in new channels

Capture data from the people who contact your company to build extra sources of lead generation.

Organize and speed up your support

Bring more efficiency for your customer service operation by professionalizing your contact channels.

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The magic is in the details

Multi-channel

Generate tickets via emails, forms, chats, calls, and Facebook pages.

Automatic actions

Save time with macros and automations for ticket creation and management.

SLA's

Set up and monitor the service deadlines defined by your company.

Internal notes

Register notes and mention other users throughout conversations and tickets.

Categorization

Organize your tickets with tags, categories, priorities and other information.

Satisfaction survey

Collect customer feedback to enhance your customer service every day.

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Aumentamos em 100% o volume de conversas respondidas e a conversão de contatos em vendas com o Octadesk.
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Other magical features of Octadesk

Knowledge Base

Use the time you spend answering frequent questions about sales and support more efficiently.

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Integrations

Connect Octadesk to other systems via API to check, send and receive data in real time.

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Dashboards & Reports

Measure, follow up, and optimize your marketing, sales, and customer support operations.

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Team Resources

Scale your sales and customer service teams with structured operations for your business.

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Chatbots

Convert and qualify more leads, speed up your sales and support your customers 24 hours a day.

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Chat Management

Organize your conversation channels to generate more revenue and help your customers more efficiently.

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Shall we put those magic tricks into practice?
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