Knowledge Base

Use the time you spend answering frequent questions about sales and support more efficiently.

More than 2,000 companies trust the magic of Octadesk

Magical benefits of the Knowledge Base

Faster and more aligned sales

Streamline your sales creating articles about prices, purchasing conditions, and other frequent questions.

Your support one click away of your customer

Facilitate the customer self-service creating support articles about your products and services.

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The magic is in the details

Multimedia articles

Enrich your content by complementing your texts with images and videos.

Collaborative editing

Invite users to cocreate articles and offer more complete content.


Make your Knowledge Base practical and intuitive by organizing your articles.

Access controls

Limit the visualization of internal articles and exclusive content for clients.


Easily set up the name, the logo, and the colors of your Knowledge Base.

Chat integration

Streamline your support via chat by suggesting articles according to each question.

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Relatos de quem já faz a magia acontecer
Com a palavra: nossos clientes!
With Octadesk, we had an 85% decrease in unanswered customer messages in 24 hours, 60% faster responses and we didn't miss any more service!
Diego Monteiro
CEO - AppNinja
Customer stories Read more customer stories

Other magical features of Octadesk

Chat Management

Organize your conversation channels to generate more revenue and help your customers more efficiently.

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Convert and qualify more leads, speed up your sales and support your customers 24 hours a day.

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Ticket Management

Make your support more efficient by answering emails and other channels with powerful management resources.

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Team Resources

Scale your sales and customer service teams with structured operations for your business.

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Dashboards & Reports

Measure, follow up, and optimize your marketing, sales, and customer support operations.

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Connect Octadesk to other systems via API to check, send and receive data in real time.

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Shall we put those magic tricks into practice?
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